• Gender: Male
• Age: 48
• Designation: Department Head
• Highest Education Level: Graduate - Degree
• Current Gross Salary: INR  540000 /Annum
• Expected Gross Salary: INR  650000 /Annum
• Preferred Country: India
• Notice Period: 15  Days
• Preferred Location: Delhi
• Work Experience: 22 Year(s)

Education

Post-Graduation (M.B.A.) From University of Lucknow in 2002 With 64%

Graduation (B.A.) From Christian College, University of Lucknow in 2000 With 66%

Intermediate (P.C.B.) From Christ Church College, Lucknow - I.S.C. Board in 1997 With 61%

High School (Science) From St. Francis’ College, Lucknow – I.C.S.E. Board in 1995 With 64%

Skill Sets

Packages known MS Office Suites 2007 & 2010, Adobe Connect Pro 7, Adobe Photoshop CS5
Operating Systems Microsoft’s Windows XP/7, Apple’s Macintosh OS X and above
Internet Knowledge Surfing, browsing, chatting, blogging and emails
Languages Known English, Hindi, Urdu
Proficient with Remote Support Apps, Video, Audio & Web Conferencing Apps, Google AdWords

Work Experience

Head  I.T. & Communications
Since June 2015 
Company Profile: Non-governmental, non-profit organization working in the field of governance, occupational health, global networking and other related areas 
Job Profile:
Communications, IT, Social Media, Knowledge Management, Solutions
Providing technical support and solutions to the organization with respect to daily operations and
program management.
Devising effective communication strategies to reach a broader spectrum for our organization's activities
to cover Web, Print, Digital and Mobile platforms.
Key focus on developing engaging web / mobile apps with third party service providers.
Heading the administration and management of all I.T. related activities (Server maintenance, Websites
maintenance, End User workstations management, internal networking management etc.)
Heading the administration and management of all Social Media communications like Facebook, twitter, LinkedIn, YouTube etc.
Maintenance and regular updating of all activities of our organization on various different websites for
the organization 
Active use and monitoring of Google AdWords Ad Campaigns for our Online Education Courses.
Creating knowledge base and sharing of knowledge / best practices with support teams and different
end users across the organization and various branch offices.
Procurement of new hardware, software, I.T. equipment. Management of AMC contracts for different
hardware and software. Dealing and managing vendors, stakeholders and channel partners

Administrator (Center Head) 
Oct 2010 to Nov 2014 
Company Name: Nexus Digify Accelerators Pvt. Ltd
Job Profile:
Operations, Admin, Management, Tech. Sales, Business Dev, Tech Support

Subject Matter Expert 
May 2009 to Sep 2010 
Company Name: Teleperformance India Services
Job Profile:
Adobe Application Support, Team Support, Issue Ticketing

Sr. Technical Support Executive
May 2007 to Apr 2009 
Company Name: Serco India Services
Job profile:
ISP Tech Support, ISP Ticketing, Troubleshoot Routers & Network

System Engineer 
Apr 2002 to May 2007
Company Name: Xansa Websity
Job Profile:
Technical Trainer, Diploma Course, Instructor, IT Technician

In A Nutshell:
Know the Business: Possessing demonstrative capability of transforming business by going beyond the
boundaries of traditional people capital support.
Personal Credibility: Use personal credibility to influence outcomes beyond business and functional areas.
Consultancy Services: Connecting vision with technology, working on clients best interests,regardless of the
vendor and technology fad of the day.
Strategic Contribution: Can direct business in new and growth areas and motivate people to perform beyond
their normal past demonstrated skills / levels.
Skillful Execution: Make things happen, against the odds in a collaborative way.
Performance Ability: Deft in turning around underperforming segments & business units through
process / industry improvements focused on best practice implementation.
Value Champion: Have courage to challenge counter-cultural values / behavior in others, champion
the organization and create a clear and compelling view of future.

Future Goals

......