• Gender: Male
• Age: 34
• Designation: Engineer Desk - Side Service & Delivery
• Highest Education Level: Graduate - Degree
• Notice Period: 30  Days
• Preferred Location: Gujarat
• Work Experience: 8.2 Year(s)

Education

2016 Graduation- Be IT (Information Technology)government Engineering College Sector-28, Gandhinagar, Gtu, Gandhinagar 6.28 CGPA

Skill Sets

A confidant and reliable IT support engineer with extensive practical experience of working with computers and resolving any support issues that are raised to the service desk.
Possessing a proven ability to administer and control the operation, configuration and maintenance of computer based information systems, as well as having an eye for detail and able to multi-task under pressure.
An excellent communicator, can relate well with people at all levels and has the flexibility of working well as part of a team and on my own
Now looking to further an already successful career by working for a ambitious and expanding company

Work Experience

Engineer Desk - Side Service & Delivery
July 2019 to August 2020
Job Profile :
Online and Offline IT Asset Inventory Management, Also Scrap IT Asset Recycling Support to Management.
Online Incident Management System, Live ticketing, Troubleshooting User Issue and Resolve Within Given a Time Periods.
Domain Network in All IT Asset, Only User can Access Online And Offline Local Data in Domain Network, VPN Support, DSC Installation
SAP ERP Software Installation and Support
Remote Support , Telephonic Support
Microsoft office 365 - Office 2013 Outlook Exchange mail Server Support , Data Backup mail .PST, Data backup Lab Instrument Data.
Repair and Troubleshooting IT Asset Support Printer, Scanner, Desktop, Laptop, UPS Battery, CCTV, Bio-Metrics Device
Give User /Client ,Vender Service Report manage Data inventory

Network Cum-Field Engineer
July 2017 to March 2019
Job Profile :
Provide Continues Network support to Client for Live Video Conferencing meeting, Central Govt., Back up Network Support, ticketing, call logo management.
Manage VC Device, Mic, Speaker, Projector ,Wifi Device, IP phone, IP Camera, Remote Support.
Internet Speed, VPN, DSC, Bio-metrics Device support
Router, Switch, Access point, Proxy IP server, VPN, cable crimping

Network Administrator
Feb 2017 to June 2017
Company Name : Wipro Limited
Job Profile :
Network Security using Antivirus Installation
INWARD / Outward Entry and File Management
Internet Speed Continues Monitoring , Call Log History Management.
Email Handling , Support Remotely and Telephonic.
Manage Attendance System, Bio-matrices Device Registration , File Server Access Management
Local IP Networking, Software Tanning & Guide user Registration, E- Filing Documentation ,Asset management, monitoring
internet Speed, CCTV device

Front desk -DEO
2016
Company Name : Harsh Placement
Job Profile :
Microsoft Office work Word, Excel
Job Management System Handling , user Registration , Interview letter , Current opening information managemt
Data Sharing in LAN Using Server,Switch, Router, Excel Work book File sharing.
IP Setting in System and printer

Helper – Pecking dep.
2009
Company Name : Sun Pharma
Job Profile :
Packaging line work ,Tablets packing in box, Cleaning Tablets Work

Technical Skill
Ability to be clear & concise when explaining technical procedures to customers.
Experience of Windows server 2008, Exchange /Windows OS/ Microsoft office
Commercial technical support experience of servers and network infrastructure
Responsible for supporting the company's SME clients at all levels as part of a helpdesk team. Ensuring that all hardware and software is configured and installed correctly
Management of the daily data backup and retrieval scheme. Installing and operating Windows desktop and server operating systems
Responsible for networking, design, installation and maintenance services. Supporting users and network administrators over the telephone and by email. Maintain the companies network infrastructure
Networking and providing support for Windows, Macintosh and Linux issues. Configuration and testing of any new hardware and software. TCP/IP networking and hardware maintenance and repair
Travelling to client sites to help with installs, deployment, and troubleshooting
Training new employees. Assistance with training of staff and compiling procedural documentation. Assisting the network manager with support requests
Ensure computer hardware is safe & complies with health and safety legislation. Applying patches in accordance with company procedures.

Training
Sep 2020 (15 Day) - VENUS ,SURAT - Technician -Apple product -
IPhone, iPod, iMac, Air pods, Apple watch, troubleshooting, installation, diagnose, Change Part Service and Delivery, Customer Support

July 2019 (5 Day) - Progressive Info-tech, Mumbai - Service Engineer
Industrial Software Installation SAP, IMS, Manage User Account, Office 365 & Office 2013 patch installation, outlook Configuration, Microsoft Team Video Conferencing Meting Support, IT Asset Management

2016 (2 month) - Micronics Sales And Service Silvassa - Desktop Engineer-
Build new System
Windows OS Installation , drivers
Software Installation, Antivirus , Microsoft Office
Printer, Wi-Fi, LAN, Share Connection
Repair /Replaced Damaged System parts
(Motherboard, RAM,HDD,CD-DVD Drive , Processore Change)
Cable crimping & Testing Lan Connectivity, Switch, Router

2015-2016 (8 month) - Tops Technology, Gandhinagar - Programmer – website development - PHP Programming Lang, SQL Database Server, Dream
Weaver, HTML, CSS

2014-2015 (4 month) IIHT, GANDHINAGAR - Hardware , Networking & Ethical Hacking - Desktop , Laptop , Printer Repaired, CCTV IP Camera, IP
Connectivity Router, Switch, Modem, Wi-Fi Access Point