• Gender: Female
• Age: 39
• Designation: Executive
• Highest Education Level: Graduate - Degree
• Current Gross Salary: INR  20000 /Annum
• Expected Gross Salary: INR  25000 /Annum
• Preferred Country: India
• Notice Period: 90  Days
• Preferred Location: Mumbai
• Work Experience: 16.8 Year(s)

Education

Bachelor of Business Administration in June 2006 from Gujarat University
Higher Secondary Certificate (HSC) from Gujarat Board, Ahmedabad, India in 2003
Primary Education at Gujarat Board, Ahmadabad, India in 2001

Skill Sets

Skills:
Expertise in Using Microsoft Tools namely Word, Excel, PowerPoint, Outlook, Word Perfect
Have a good accurate typing speed of 80wpm
Have good English-language skills both verbal and written
Capable of working under pressure and meet deadlines as scheduled with quality in work
Appointment Setting
Capable of taking care of customer service activities

Computer Skills:
Microsoft Office tools namely Microsoft Word, Outlook, Excel, PowerPoint and usage of Internet Explorer

Work Experience

Sales Coordinator
Since Nov 2011
Company Profile: Manufacturing, exporting and supplying a wide range of Hydrocarbon Fluids like Aromatic Solvents, Aliphatic Solvents, Oil field chemicals, Thinner, Adhessive Solvents, White Oil and Mineral Turpentine Oil (MTO).
Job Profile:
Maintaining and updating the database regularly
Communicating with and within the sales team to gather information useful for the management in research and planning.
Process orders and follow up on order acknowledgement
Working closely with and within the departments and helping in co-ordination for sound functioning of the organization
Coordinating and responding to all requests of internal meetings by making appropriate arrangements for it.
Support by involving in handling of sales and administrative reports and confidential documents and agreements.
Maintaining a peaceful and efficient work environment.
Responds to inquiries regarding products, rates, policies and procedures.
Coordinate with sales and operations personnel to analyze pending bills and resolve issues.
Administers all sales tracking and management reporting and assists with the coordination of sales meetings and activities.

Team Leader - Supervisor (Operations)
From Feb 2010 – Sep 2010
Company Profile: Specializes in facilitating Customer Retention Management programs and strives to create a dialog between organizations and their customer base.
Managing Team for better Customer Service
Coordination with Back end Support For Customer Pains
Extensive Floor Support & Extreme Escalations
Process Standardization
Tracking Documentation & MIS Reporting & Take Necessary Actions
Ensuring Smooth Operations & Appropriate Delegation
Leave & Roster Management
Knowledge and Empowerment of the Agents
Presenting Weekly / Monthly Review Reports To Management
Maintaining the required Service Level and ensure the maximum utilization of work stations
Keep up with the required scores of External and Internal Quality Audits
Control Attrition and ensure the required man-power within the team
Responsible for Employee development

Team Leader (Operations)
From Apr 2009 - Feb 2010
Pace Setters Business Solution Pvt Ltd.
Job Profile:
Handling First bill call process
Handling 11 members team in FBC process
Maintaining Daily reports
Dividing number allocation to agents
Train new agents: Help all agents for customer query
Responsible for team target & call quality
Also taking care of other process in absents of floor other team leaders

Customer Care Executive
Feb 2007 - Apr 2009
Pace Setters Business Solution Pvt Ltd.

Future Goals

To create a significant value for the organization through application of my personal & professional understanding of customer services, accounting & administration duties with a professional objective to achieve short term & long term organization goal & the personal objective to take on grater responsibilities & prove my abilities.