• Gender: Female
• Age: 48
• Designation: Executive
• Highest Education Level: Graduate - Degree
• Current Gross Salary: INR  250000 /Annum
• Expected Gross Salary: INR  300000 /Annum
• Preferred Country: India
• Notice Period: 15  Days
• Preferred Location: Any where in India
• Work Experience: 20.9 Year(s)

Education

Bachelor's Degree in Arts (BA)

Skill Sets

Communication skills - verbal and written
Listening skills
Problem analysis and problem-solving
Attention to detail and accuracy
Data collection and ordering
Customer service orientation
Initiative

Work Experience

Customer Support Executive.
Since Feb 2012
Company Profile: Plastic Precision Injection Moulds & Moulded Components along with Gas Assist injection moulded components for Automobiles, Consumer durables, Office Furniture, Defence Ministry & packaging products.
Job Profile:
Deal directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Process orders, forms, applications and requests
Organize workflow to meet customer time frames
Keep records of customer interactions and transactions
record details of inquiries, comments and complaints
Record details of actions taken
Maintain customer databases
Manage administration
Communicate and coordinate with internal departments
Follow up on customer interactions
Provide feedback on the efficiency of the customer service process
Preparing the Quotation & approve.
Check the Purchase Order and approved
Maintain the details of Export materials

Senior Executive
Feb 2011 to Jan 2012
Company Profile: Leading manufacturer of saw blades used in a variety of industries.
Job Profile:
Preparing the Quotation & approve.
Check the Purchase Order and approve.
Reporting authority for Bill, Invoice, Inward & outward
Stock supervision.
Maintain the details of Export materials.
Coordinating the Customer pertaining to the dispatched materials from our factory.
To prepare the Commercial Invoice & Tax Invoice of goods.
To prepare the Annexure for job work

Team Leader
From Apr 2005 to Jan 2011
Shri Ram Value Service Pvt Ltd
Job Profile:
Involved in the process that starts with the receipt of application forms for Debentures / Fixed Deposits from Branches till final dispatch of Debentures / FD certificates. In course of this process, I have handled certain tasks which include:
Scrutiny of the applications for its completeness.
Updating of Debenture Package in System (Live system-online package) applications received.
Scrutiny of the certificates generated by EDP department with source document (i.e. Application Forms), and
Coordinating the authentication and dispatch of certificates.
Handled the customer inquiries and grievances pertaining to Fixed Deposits / Debentures.
In Refund Department :
Keeping inward entry after receiving requisitions for payment from all the branches.
Making maturity/part payments, foreclosures cases and funding.
Handling daily expense vouchers and miscellaneous expenditure, incentive given to branches, agent commissions given on deposits and debentures.
Generation of funding reports
Submission of commitment reports to Banks in respect of daily payments.

Office Assistant Cum Coordinator
Apr 2004 to Apr 2005
Dream House Interior Decorator
Job Profile:
Involved in the process that starts with the receipt of orders till dispatch of orders.
In course of this process, I have handled certain tasks which include: -
Maintaining record of orders received from various companies.
Generating Sales Invoice
Placing orders in Siemens of required materials.
Sending quotations to clients.
Coordinating with clients and handling their queries.

Future Goals

To utilize my skills gained by Experience, education, training and my creative thinking and mould a challenging & progressive career with an organization, which will contribute, to the organization’s achievements.