• Gender: Male
• Age: 41
• Designation: Executive
• Highest Education Level: Graduate - Degree
• Notice Period: 30  Days
• Work Experience: 17.7 Year(s)

Education

Bachelor of Textile Engineer – Majoring In Advanced Fabric Structure From M. S. University (The Faculty of Technology & Engineering) in June 2007

Skill Sets

CORE COMPETENCIES
High level computer skills including Excel, word & PowerPoint. o Expertise in SAP- SD module, ERP & CRM Management,
Six years’ experience in customer & dealer service both face to face and phone based
Strong business development capabilities
Experience developing sales and marketing collateral, organize events and seminar.
Sound knowledge of Pigment Printing & Processing Chemicals, Yarn manufacturing quality and control system, Engineering Plastics.

Work Experience

Sales Executive
Since Feb 2014
Company Profile: Dealer of leading international manufacturer of high-performance plastic compounds and resins,custom-formulated engineered plastic compounds, color concentrates and additives
Job Profile:
Handle customer inquiries, complaints, billing questions and payment extension/service requests.
Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
Maintain inventory, coordinating with Hongkong, USA and Germany facilities to ensure delivery on time.
Work on margin and book the profit
Meet monthly target and continues progress.
Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs.
Look for the automotive industries and approach existing as well as new business development for engineering plastics.
Manage upset customers, conflicts and challenging situations
Handling key account and contract pricing for Ford, Bosch and John Deere.
Key Accomplishments:
Managed a high-volume workload within a deadline-driven environment. Resolved inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume, price & margin).
Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
Recovered lost business and customers.
Successfully completed Internal Auditor Training course on Quality Management System. (Based on ISO 9001:2015 standards)

Technical Marketing Executive
Sep 2008 To June 2012
Company Profile: Product range includes Textile chemicals, Construction chemicals, Road chemicals, Agricultural additives & Industrial products. Offers Eco friendly textile solution for Processing, Sizing, Printing & finishing of fabric & garments.
Job Profile:
Develop relationships across targeted accounts
Manage all sales related aspects for allocated accounts
Review pricing and service levels
Seek new opportunities for Pigment Printing and Processing Chemicals on an ongoing basis.
Develop product literature and sales collateral
Represent organization at trade exhibitions / events / demonstrations
On a regular basis, communicate with sales and marketing management, product managers
and technical personnel to ensure the kind of support needed to secure new and existing
business in the marketplace
Follow-up on samples submitted and technical assistance provided and communicate with
product managers immediately when additional support is needed.
Listen to customer to identify immediate, as well as long-term strategic needs for both
Pigments and Processing chemicals, and communicate those needs back to Management.
Identify new dealers and generate leads, develop and implement sales strategies/ action
plans, generate proposals, negotiate and close sales
Assure overall Customer satisfaction with regard to quality, service and delivery
Led Product Management Teams in the development of new product
Led sales team thru pricing changes, product launches and process change

Key Accomplishments
Established good working relationships with customer & dealer
Developed & implemented CRM
Improve support service level by 80%
Achieved triple-digit growth annually while consistently exceeding annual sales targets
Designed product packaging, user manuals, sales collateral, and tradeshow materials.
Streamlined the sales presentation process through the creation of a "product development database" providing sales managers with immediate access to product
progress, features and pricing information
Overcame competitors by increasing competitive knowledge, market intelligence and sales skills

Quality Control Officer
June 2007 To Sep 2008
Company Name: Nandan Exim Pvt Ltd.
Company Profile: is housed with one of the most sophisticated weaving plants and other facilities to manufacture superior quality gray cotton fabrics, khakhis and denims. The plant manufactures 100% cotton piece dyed fabric, blended cotton fabric and denim keeping in tune with the fashion and market trend
Job Profile:
Managed all quality control functions of the Spinning Unit.
Enforced quality control action plans for manufacturing Yarn.
Outlined process and quality standards of raw materials.
Administered buyer Inspections and Audits.
Supervised internal quality audits
Key Accomplishments
Enabled the Executive Director to focus on high priority strategic issues by taking
responsibility for the day to day administrative affairs of the plant and responding to
all requests for information.

Training: 
June 2006 Industrial Training Chiripal Group (Nandan Exim Ltd), Ahmedabad

March 2014 Export Documentation and Procedures
Ahmedabad Management Association

January 2016 Internal Auditor Training Course
ISO 9001:2015 Standards

Certificate
Techno Textile – First Price (Group Discussion)
Industrial Training – Chiripal Group
Export Documentation and Procedures - AMA
Internal Auditor QMS – Bureau Veritas (ISO 9001:2015 Standards)

Future Goals

A Business & Sales Management Professional With 8 Years' Experience, I Have Worked On Textile Spinning Mill, Textile And Industrial Chemicals And Engineering Plastics. I Possess Multiple Skills Covering Many Fields Including – Product Development, Market Research And Analysis, Business Development, Organization Management & Marketing Enhancement.