• Gender: Male
• Age: 55
• Designation: Head of Quality Assurance
• Highest Education Level: Post Graduate Diploma
• Current Gross Salary: INR  1410000 /Annum
• Expected Gross Salary: INR  1800000 /Annum
• Preferred Country: India
• Notice Period: 30  Days
• Preferred Location: New Delhi
• Work Experience: 32.9 Year(s)

Education

PG diploma in business administration year 2000

Skill Sets

Key Result Area
Reduction of Internal Under Hold from 2% to 1% through rejection analysis in(India).
Reduction in Customer Complaints by more than 50%.
Successful handling of internal and external audits 2nd Party & 3rd Party. (All Companies).
DOJO ROOM implementation in under the guidance of Maruti
IATF 16949:2016, ISO 9001: 2015, ISO14001:2015 & ISO 45001:2018 from TUV Sud
South Asia Pvt Ltd implementation
Vendor development for Nickel Chrome Plating & Hot dip galvanizing in (M/s Sage Metals Limited).
Experience in dealing with Automotive as well as Non-Automotive Customers.

Work Experience

Head of Quality Assurance
From Mar2019-Present
Company profile- Plastic, Packaging & Containers, Manufacturing, Miscellaneous Building Materials (Flooring, Cabinets, etc.)

Job profile-
Played a key role in reducing the customer complaints by more than 50% & Significant
improvement in QKPI & Trackers related to Quality Department i.e. Customer Returns,
Internal Rejections, COPQ, and various other parameters.
Handling Internal as well as external Audit including customer audits for ISO9001:2015 &
ISO22716:2008 & and leading Management Review Meeting.
Line Trials and change control initiation till closure as per success criteria & New Product
/Mold validation as per AQP (Qualification Process).
Business Process Mapping through implementationAPM2 (Process Management
Module) as a coordinator.
Supplier Quality including Supplier NC Control & Supplier Audits as per Plan.
Testing of product as per as per Inspection & Test Plan as per customer requirements.
Implemented 5S in QA Lab right from scratch with Visual standards . SOP
Deployment & Adherence to GMP as per protocols in entire plant.

Senior Manager-QA
From 01/03/2018 – 11/10/ 2018
Company profile- Manufacturer of four wheeler front headlight led bulb, car maintenance service & four wheeler back light

Job profile-
Single window for all customer related quality issues including audits, CAPA submission,
PPAP approval for new products for all customer like MARUTI, HMSI, YAMAHA,
MAHINDRA, RENAULT, HYUNDAI MOBIS, PREET TRACTORS, AND MANY MORE)
Implemented (ISO-9001/IATF-16949) & EMS (ISO-14001) & ISO45001:2018 in the Plant
from TUV independently.
Testing of products as per customer specification both internally as well as from out sourced Lab
Zero Defect Implementation and DOJO Room implementation along with Maruti independently.

DGM- Quality Assurance
Mono-chem Graphics Pvt Ltd
08/07/2013 – 06/01/2018 (4 years 7 months)
Handled 2 Plants i.e. Manesar and Mayapuri with a team size of 25+ People.
Single window for all customers for all quality related issues for various customers like
(MARUTI, HMSI, YAMAHA, MAHINDRA, NEW HOLLAND, RENAULT, PIAGGIO, HONDA
CARS, HSPP, SMG, AND MANY MORE)
Successfully handled all customer Audits related to Quality, Safety & environment.
Leading QA Deptt for preparation of QA Documentation like PPAP, 8D ,5W1H, A3
Sheet, submission and approval from customers.
Preparation and implementation of action Plan to improve the Vendor rating in Maruti &
various other customers.
Handled & implemented QMS (ISO-9001:2015 /IATF-16949:2016) & EMS (ISO14001:2015) &
HSE(ISO45001:2018) as a management representative independently
Testing of products as per customer specifications (In house lab as well as outsource) Use of
problem solving tools (5-Why, Fish-bone etc) to reduce downtime & improve productivity

Head of Quality Assurance
M/s JBM Auto Limited
19/12/2011 – 19/10/2012 (11 months)
Customer Complaint handling from Tata Motors San-and Plant & preparation and
submission of PSR (Problem Solving Report) with Countermeasures and
implementation action Plan. Handled Customer Audits and submission of CAPA based
on audit observations.
Implementation of QMS i.e. ISO/TS16949:2009 & ISO 9001:2008 as a MR
Responsible for Incoming, In process and Final Inspection & Man Power deployment in each shift .
Deviation Approval based on criticality of NC.
Calibration of measuring equipment’s as per Plan & testing of products as per customer
specifications

AGM-QA
HINDUSTAN MOTORS LTD
16/09/209 – 17/12/ 2011 (2 years 4 months)
Effectively handled all customer related issues in Ambassador Car & LCV Winner related to
technical issues i.e. Engine Clutch, Suspension etc and aesthetic Issues like denting,
painting at dealer end and preparation on action plan along with inter departmental teams.
Analysis and action plan on items coming under warranty & take up improvement
initiatives based on data. Leader for Task Force for all such quality improvement initiatives.
Responsible for Incoming, In process and final inspection & Leading QA department
for Quality Review Meetings. Supplier Evaluation, Supplier Audit & Supplier
Upgradation based on business needs.
Successfully handled QA related issues in Press Shop, Weld shop, Assembly Line, and
implementation of action Plan based on feedback from internal as well as external customers.&
Calibration of measuring equipment’s as per defined frequency
Annual QA Budget Preparation and manpower management.

QA Manager
Hero Motors Limited
10/01/2007 – 31/01/2009 (2 years 1 months)
Handled Hero Honda for Both Gurgaon and Dharuhera plants for all quality related issues
audits, PPAP approvals, DOL audits and submission of CAR (Corrective Action Requests)
along with counter measures and maintained CID & BOP PPM with in the customer targets.
Internal quality functions
in Press shop, Weld Shop, Powder coating shop etc. Handled Internal Audits of QMS i.e.
ISO9001:2008, MRM & certification audits from certifying agencies. Supplier Quality Audits as
per plan,New Product Development as per APQP maintenance of balanced Score Card.

Deputy Manager Quality Assurance
Rasandik Engineering Industries India Limited
21/9/2002 – 08/01 2007 (4 years 5 months)
Responsible for customer complaints handling from Maruti as well as various other customers,
PPAP Preparation and approval, Improvement in vendor rating by proper implementation of action
plans at MSILCAPA Preparation in A3 Sheet and submission to customer. Handled, ISO/TS
16949, ISO14001 audits. Preparation of all QMS & EMS related data like internal audits, MRM etc.

Senior Quality Assurance Engineer
Sage Metals Limited 16/5/1997 – 19/9/2002 (5 years 5 months)
Responsible for 100% inspection /random inspection of parts before dispatch. Customer
complaints Handling and submission of CAPA. Receiving inspection, In process and final
inspection as per control plan. Development of Vendors for Nickle chrome welding and
galvanizing. Represented company during product audits from UL(Underwriter
Laboratories) & CSA (Canadian standards Organization),QMS implementation as per
Quality Manual and SOP's, Internal Rejection &customer return data maintain in Excel
Sheet .calibration of measuring equipment’s.

Junior Quality Assurance Engineer
SML ISUZU Limited/ Swaraj Mazda Limited 10/01/1995 – 31/03/1997 (2 years 3 months)
Responsible for quality functions in Axle shop, Machine shop, Engine shop, Assembly line, warranty
analysis, PDI, Vendor audits etc.

Junior Quality Assurance Engineer
Kamla Dials & Devices Limited -10/12/ 1991 to 03/01/1995 (3 years 2 months)
In process Inspection, Final Inspection and PDI of products