Ref. No. : CA - 17923 - (Marketing Sales Service - Plastic Machinery – with 28.9 years in Plastic Industry)

Education

MBA - specialization in International Business From Sikkim Manipal University, in Feb 2014

Diploma in International Business From Ahmedabad Management Association, in 2004

Master of Commerce From Gujarat University, Ahmedabad, in 1992

Skill Sets

Key Skills & Personal Details :
Leadership :
Teambuilding
Passionate
Personal :
Self-motivated
Positive Attitude
Adaptable
Interpersonal :
Listening
Communication
Negotiation
Time management :Punctuality
Planning
Prioritizing
Productive

Work Experience

Asst. Manager (Customer Service)
Since Nov 2015
Company profile: Leading manufacturer of plastics moulding machines
Job Profile:
Ensure smooth Sales Order Management for optimal customer service and faster revenue
Manage International Supply Chain ensuring timely delivery and cost competitiveness
Organize planning, scheduling & review to meet project deadline, cost analysis and control
Improve customer service quality results by studying, evaluating, and re-designing processes 

Asst. Manager - Exports
Apr 2014
Company Profile: Rotational moulding machine manufacturer
Job Profile:
Identifying sales opportunities, Lead generation &achieve projected target and sales revenue
Developed, managed & retained Rotational Moulding markets with Capital equipment supply
Introduced promotional campaigns for brand leveraging and to increase market penetration
Developed key accounts in Middle East, European and Australian markets

Asst. Manager (Sales Order Management):Jan 2012 to Dec 2013
Asst. Manager - Sales & Marketing : Apr 2006 to Dec 2011
Executive/Sr. Executive (Export & Import) :1994 to 2006
Company Name: SPX Flow Technology (India) Pvt. Ltd.
Job Profile:
Ensured smooth sales order management for optimal customer service and faster revenue
Planned and procured imported goods with effective control on materials and inventory
Coordinated with AMER, EMEA & APAC group companies for group sales revenue realization
Managed International Supply Chain ensuring timely delivery and cost competitiveness
Organized planning, scheduling & review to meet project deadline, cost analysis and control

Asst. Manager - Sales & Marketing : Apr 2006 to Dec 2011
Job Profile:
Developed, managed and retained F & B market segment for premium product supply
Identified opportunities having reasonable value addition and achieved projected revenues
Managed and streamlined Export business with group companies in Asia Pacific region
Carried out Customer Satisfaction Survey to enhance customer service & client retention
Introduced promotional campaigns for brand leveraging and to increase market penetration

Sr. Executive : Feb 1994 to Mar 2006
Job Profile:
Developed and managed Export business with Joint Venture companies in Asia Pacific region Coordinated with European group companies for Export business of components supplies
Organized material planning & procurement of imports and arranged customs clearance
Maintained liaison with Customs, Chamber of Commerce, DGFT, ECGC and inspection agency
Managed Duty-free imports under Advance Licensing and EPCG Scheme and compliance

Accomplishments Benefits To My Organisation:
Successfully organized, managed and monitored
project supply to Saudi Arabia under technical
consultation with Technip India
Met very crucial project deadline
Ensured VA with costs control
Timely compliance to documentation
Customer satisfaction & retention
Significantly enhanced productivity by eliminating
duplication/waste and streamlining work process &
procedures
Faster techno-commercial review
Quick clearance for production
Costs saving thru paper-less process
Designed, managed and monitored Dealer Support
Site for online availability of business transactions
like pending orders, execution details, pro-forma
invoice, certificates, outstanding payments etc.,
Faster sales revenue
Substantial costs & time saving
24 x 7 Online Sales Support
Latest updates
Designed and prepared Interactive Pricelist
eliminating viewing of long PDF pages and working
out of manual pricing
Error-free Product Configuration and
technical help on price selection
Quick & correct pricing and quotation
Played a pivotal role in designing and streamlining computerized management. Designed and
prepared Interactive Technical Sales Manual and Product Catalogues
Designed, organized and managed trade shows for a range of products to be displayed at various
exhibitions namely; (a) Food Tech, New Delhi (b) ChemTech, Mumbai (c) IPVS, Hyderabad (d)
PlastIndia, Gandhinagar.

Knowledge On Management Tools Training Undertaken:
Operational plan & 5S Concept
Strategic planning
Balance Score Card
Lean manufacturing and Kaizen
IFS / MRP / ERP
Centrifugal & Positive Displacement Pump
Assembly & Testing
Customer Orientation & Satisfaction
ISO Procedure & Documentation
You Can Win – Building A pleasing personality

Profile:
Professional strengths in Sales opportunity identification, Lead generation, Key accounts
management, Channel-partner management and Marketing Communications
Demonstrated exceptional abilities in enhancing brand image, acceptability and positioning,
resulting in increased sales and consistent growth in business opportunities
Dynamic and vibrant professional with experience and expertise in the areas of International
Business Management including Export-Import and Supply chain management
Expertise in Project planning, monitoring and execution meeting project deadline, Costs control
and timely compliance to required documents ensuring projected revenue recognition
Streamlining Sales order management for optimal Customer service and thereby attaining faster
sales revenues
Facilitating operational excellence with latest IT tools and techniques to expedite and analyze
decision making, automation, enhanced customer service, productivity and reducing waste.

Future Goals

Aspiring for an innovative and challenging career to optimize my skills and
contribute to organization’s goals and objectives.

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