• Gender: Male
• Age: 44
• Designation: Manager – Sales Coordinator
• Highest Education Level: Post Graduate Diploma
• Preferred Country: India
• Preferred Location: Thane
• Work Experience: 20 Year(s)

Education

2004: Post Graduate Diploma in Business Management (PGDBM) with specialization in Marketing from V.P.Ms Institute of Management Studies, Thane, for academic period (2002:2004) With First Class.
2002:Graduation from B. N Bandodkar College of Science (Statistics), Thane (Mumbai University) with Second class.
1999:H.S.C. from St. John the Baptist Junior College of Science, Thane (Mumbai University) with Second class
1997:S.S.C. From Holy Cross Convent High School, Thane (Maharashtra Board) with Second class

Skill Sets

Computer Skills :- SAP, Oracle(Order processing), MS Office

Work Experience

Sales Coordinator
From - Sept 2012 till date
Company profile - producers of high quality folding cartons working with customers across industry segments.

Job profile -
Leading the Sales Support team in identifying & correcting critical issues, overhauled operating processes & systems.
Motivate & support the team & boost their enthusiasm to handle concerns, escalations & workload if any.
Understand the clients requirements/ needs and transitioning the processes in line with the guidelines specified by the client
Setting up systems, procedures, MIS & controls for a robust backend to support customer
Serving as single point of contact / interface for supporting customers, managing beneficial relationships with key customers
Support Sales Team in developing new products
Handling all phases and reporting progress to the customers
Ensuring speedy resolution of queries & grievances to maximize customer satisfaction levels and maintaining excellent relations with customers to generate avenues for further business
Continuously working towards improvement of customer service level
Some of the key clients which I am handling are Mondelez (formerly known as Cadburys), Procter & Gamble, LOral, Colgate & others SKF, Haldiram, Bikaji.3.

Sr. Executive - Customer Service.
From - Sept 2004 till Sept 2012.
Company profile -manufacturing company specialized in the design and manufacture of a wide variety of labeling

Job profile -
Strengthen the product gross margin by giving ideas of re-engineering the product without negotiating the quality.
Train the team to get the best out of each one of them.
Training the new jonnies in CS Department
Visiting Customers / Vendors.
Building Rapport with the customers via email & phone.
Developing New Accounts /programs.
Building a potential business.
Order Processing & Order Execution.
Maintaining various reports on timely basis
Successfully completed projects for Various Corporate buyers like Wrangler, Target, Bed Bath Beyond, Belk Stores, Kohls, and K-Mart Sears etc. to develop & grab the business opportunities.