• Gender: Female
• Age: 38
• Designation: Manager
• Highest Education Level: Masters - Degree
• Preferred Country: India
• Notice Period: 30  Days
• Preferred Location: Mumbai
• Work Experience: 13.5 Year(s)

Education

MBA

Skill Sets

• Knowledge of MS Office based applications (Word, Excel, Power Point, Access etc)
• Well versed with ERP operating system.

Work Experience

Manager – Client Servicing
From April 2017 to till
Company profile- manufactures laminated and coated paper, metallised and polyethylene films, for flexible packaging.

Job profile-
• Developing and sustaining solid relationships with key clients that bring in the most income for the company.
• Addressing and resolving key clients’ complaints.
• Serve as the link of communication between key customers and internal teams Supervising the account teams assigned to each key client (Handling team of 4 coordinators.)
• Communicating and collaborating with the advertising, design and logistics departments to ensure that key clients’ needs are met.
• Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
• Visit customers place for complain handling, service issue and for new development.
• Making costing for the products.
• Negotiate for the rate.
• Vendor registration.
• Service to customers from order receiving till dispatch.
• Audit visit to customer factory.
• Reporting to National sales Head.

Manager – Business Development Executive
From Nov 2013 to 2017
Company profile- largest self-adhesive labels manufacturing in roll form and sheet form.

Job profile-
New development of the Client & handling existing customer sales.
• Visit customers place and understand the new labels requirement.
• Making costing for the product.
• Negotiate for the rate.
• Vendor registration.
• Service to customers from order receiving till dispatch.
• Audit visit to customer factory.
• Reporting to Managing Director

Manager – Sales Officer
M/s Skanem Interlabels Industries Pvt. Ltd. (Jan 2011 – Nov 2013)

Job profile-
• Customer Care & Service
• Follow up with factory for production
• Follow up for Orders with customers
• Making quotation and costing for the items.
• Emailing daily details to the clients regarding the order position
• After dispatch of the orders track with the transporter and give confirmation to clients
• Follow up for the Payments.
• Making Debit note / Credit note for the issue-based invoices.
• Furnish the GM Marketing with the day to day reports regarding his order position & Production schedule.
• Day to day correspondence with the internal head & the clients.
• Monthly Delay Delivery Report.
• Monthly Customer Complaint Report.
• Monthly Sales Report.