• Gender: Male
• Age: 39
• Designation: Manager
• Highest Education Level: Masters - Degree
• Current Gross Salary: INR  420000 /Annum
• Expected Gross Salary: INR  500000 /Annum
• Preferred Country: India
• Notice Period: 90  Days
• Work Experience: 13.8 Year(s)

Education

Appearing for ICWAI Exam in June 2013
M.M.S. in Finance from Lala Lajpatrai Institute of Management, Mumbai University, secured 66% in 2011
B.Com. from Mumbai University, secured 67% in 2008
12th from Mumbai Board, secured 68% in 2005
10th from Rajasthan Board, secured 51% in 2003

Skill Sets

MS Office, Tally 7.2, Web Designing & Banking software Finnacle

To find a challenging position that meets my competencies, capabilities, skills, education and experience. Specialties Customer Service, Premier & Corporate and Retail Branch Banking Services, Operations and Cash, Liabilities & Assets Products, KYC Policy & Procedures, Trade Finance, Sales Skills, Anti Money laundry & Compliance Department Roles.

Work Experience

Customer Service Manager (Branch Banking )
Since May 2011
Company Profile: Private Bank
Key Deliverables:
Cross Selling Products includes: Liabilities Products: (Step Up A/Cs/ Current & Saving accounts, TDs and CDs). Assets Products: (Personal, Auto, Mortgages Loans, Over Drafts and Gold, Credit Cards)
Resolution of customer queries/complaints
Suggest Alternative channels to customers such as ATM cash deposits service, online banking and Call Center to reduce traffic in the branch
Customer service to ensure walk in customer’s issues
Scrutinize & understand the submitted documents like LC, BG, Export/ Imports, etc.
Ensuring error free capturing of data provided by customer into core system of bank.
Ensuring maximum transactions are processed within Turn Around Time
Coordinating with internal departments like TF, front office, retail branches, etc
Responsible for Cash and Customer transactions at the Teller counters.
Ensure quality customer service is delivered
Generate the Revenue from Cross selling product and achieve monthly branch target as well as individual. Responsibility to build new relationships and cultivating new business.
Branch Operations and Audit Compliance

Accountant
June 2008 - Aug. 2009
Manufacturer Exporters / Suppliers / Importers mico plugs, clutch plate, auto parts.
Key Deliverables:
Managed all tasks related to inventory control.
Worked on Accounting (Tally 7.2)
Handled Banking Transactions.

Future Goals

Get good opportunity and do hard work