• Job Title: Manager-Technical Services Masterbatches
• Company: Plastemart Jobs
• Job Type: Permanent
• Min. Education: Graduate - Degree
• Age:
• Work Experience: 12 to 14 Years
• Salary: Based On Experience
• Job Location: Daman
• Contact Details: Plastemart Jobs
  K Shah
  Mumbai
  400093
  Maharashtra
  9920934783
  jobs@plastemart.com
  www.jobsforplastics.com

Job Description

Customer Complaint Resolution
Tasks:-Technical services work like attending to customer complaints, attending to customer queries on technical matters etc pertaining to injection moulding application
Ensuring effective coordination between the QA, R&D Team, Marketing Team and the customers for complaint resolution and new product testing
Indicators:-Number of Customer complaints/queries resolved

New product acceptance at customer end
Tasks:-Support in conducting trials on customer's machine wherever required and convincing customers regarding the use of our products.
Indicators:-Number of new products successfully commercialised
Visit to prospect customers (existing or new) for getting new orders

Tasks:-Meeting the prospect customer and collecting data for required product
Checking if the required product is existing with us, if not then raise request
Trial conducted at the customer end and feedback taken
In case of positive feedback, order taken from the new customer
Else product sent for re-development
Indicators:-Number of new orders received from existing / new customers

About Company

Manufacturer and exporter of color, white, black and additive Masterbatches and compounds for the plastic & fibre processing industries.