• Gender: Female
• Age: 37
• Designation: Sales Co-ordinator
• Highest Education Level: Diploma
• Notice Period: 30  Days
• Preferred Location: Mumbai
• Work Experience: 16.6 Year(s)

Education

Diploma in Industrial Electronics from V.P.M’s Polytechnic, M.S.B.T.E. Board, Mumbai in 2007
10th from Saraswati Secondary School, Thane, Mumbai University in 2004

Skill Sets

Additional Qualification
2008 Completed Course in Industrial Automation from Lelaiee Control, Thane (w)
2010 Attend the 5 days full time training at Siemens Pvt. Ltd., Pune on PLC and SCADA systems.
2012 Attend the 8 days full time training at Godrej, Vikroli on tea-coffee vending machine installation, assembling and Troubleshooting.

Skills
Quality Management Production Planning Training & Development
Facility Management Material Management
Sales & Service Management MIS Reporting

Work Experience

Sales Coordinator
From July 2016 - May 2020
Company profile- one of the leading players in the Vending Business with more than two decades.

Job profile-
Sales productivity Monitoring & analysis on monthly basis leading to improvement
Field staff quarterly incentives disbursement on a quarterly basis
Aid in preparation of annual field target setting exercise
Preparation of MIS
Prepare proposals, requisition for new demo & installation, vendor registration form, Tenders
Daily attendance of sales team, coordination for new requirement , Existing client issues & new demonstration
Follow up for just dial , India mart enquiries, & convert in to the business
Coordination between service team, account team, operation team to execute the sales operation, reporting to national head
Preparation of annual & quarter sales data for better performance , Attending annual, quarterly sales
meeting
Highlights:
Got the appreciation from the Management for long term services of 3 years in a organization for sales department with very sincerer manner & with proactive way.

Service Coordinator
From Nov 2015 - June 2016
Company profile- neutral service provider in the field of IT, telecom , Security surveillance, Home Automation and other areas.

Job profile-
Handling Customer calls; logging complaint calls; Assign the call to the Engineer Coordinate with service engineers to attend Service calls / Back office Coordination
Conveying via call/email of cost / estimated visit /resolution time to the client
Estimation, planning, scheduling, coordination of required technical manpower and spares (materials) for all under-warranty , OOW and AMC clients
Liaising with Procurement to ensure in-time material ordered for service / repair as required
Coordination between multiple clients / client vendors and tech team for project and service calls
Coordination between Branches / client / Logistics / vendor
Ensuring service call is resolved at earliest and daily reporting of the same to management Long
Term Responsibilities :- 1) Being the thinking & analysis backbone of the tech-team to provide all appropriate back-end support
Taking inputs from tech-team and using these inputs to fine-tune processes related to service activities
Reports preparation.
ETE (End to End resolution) or TAT
Re-repair
PPMC (Parts Per Material Case)
FHT (Field Hold Time) for spare consumption
Provides information resolves problems and advises customers on product or services ensuring customer satisfaction
Reviews calls received, schedules service, and Making engineer schedule for every day and align for onsite service
Maintain data of every case of day to day in excel like closing cases , active open cases , quotation cases
Track every open case
Keep customer information
Excellent communication and good customer service skill
Highly confidential and ability to complete tasks within deadlines
Handled the responsibility of responding to incoming calls in the help desk
Good knowledge of HP warranty / out of warranty process
Handling HP ADP (Accidental Damage Protection) and DOA (Dead on Arrival) process. & Taking approval from HP and coordinate with engineer & updated Customer till call closure.

Service Coordinator
Feb 2014 - Nov 2015
Premium Tech Solutions Pvt. Ltd., Vikroli, Mumbai
Handling service department of company for pan India locations
Daily prepare schedule for engineers call allocation
Handling wise track software to update the daily complaint, installation and preventive maintains of UPS batteries for existing 1200 customers and also for new customers
Coordinate with customers regarding daily calls logs and PPM
Daily reporting to operation manager and directors
Prepare monthly service report and quarterly presentation related to the work efficiency and productivity
Meat to customers for monthly review meeting
Coordinate with logistics and warehouse team to arrange spare parts and standby units
Maintaining asset details for AMC Customers
Follow up with 35 engineers in all over India
Coordinate with APC, Exide, Sukam, Quanta team for warranty calls issue

Operations Manager
Jan 2012 - Feb 2014
Little Eden Facility Solutions Pvt. Ltd., Vashi, Navi Mumbai
Leading a team of 10 people.
Maintaining daily vending machines and material dispatch schedule
Allocating vehicles and manpower for dispatching
Preparing complaint data related vending machines and assigning to technicians for the same
Organizing MIS report
Following technicians for check-list and PPM work
Developing job cards of all staff
Managing stock and sales report of vending machines and spare parts
Prepare orders of spare part for the machines assembly from vendors
Creating purchase order form to sustain monthly stock
Liable for reporting Seniors and Manager on daily basis
Interacting with marketing team for new orders
Preparing monthly feedback report of client
Accountable for arranging monthly training to the technicians from vendor and vending
machine demos & exhibition as per the desired requirement
Highlights:
Got the appreciation from the Management for handling vending machine department in proper
manner and perfect stock management.
For positive results of vending Machine prepare new check list of PDC (Pre Delivery Checklist), Client
Feed Back Report.

Facility Engineer
Feb 2010 - Dec 2011
Integrated Facility Life Cycle Management
Site Location : Dr. L H Hiranandani Hospital, Powai , Mumbai
Data analysis of engineering operations-resource power consumption, FWS, DWS and LMO
Preparation of documents for building management system, daily complaints analysis and maintenance of monthly training records
Conversation with the client for daily/weekly planning and for major issues related to the systems like civil work, UPS system, medical gas plant system, RO plant system, DG sets and other facilities of hospital
Follow-up of vendors for repairing work or breakdown calls
Documentation of ISO and NABH check list and also for engineering operations-resource
Preparation of monthly attendance of all employees and MMR for every month
Effectively checked daily all technicians and engineers log books for everyday work planning
Actively took a round on all floors & met to senior nurse or respective department staff to observe all technical problems faced by them
Developed a snag list of the problems & same was distributed among the technical staffs to resolve the issue
Assessed manpower recruitment and employee’s uniform/Id's on site
Tracked all preventive maintained schedules and organized schedule for same for in-house team and for vendor

Trainee Project Engineer
Aug 2008 - Dec 2009
Expert System Vashi, Navi Mumbai
Worked with this organization is the experience of automation industries for Development of SCADA and PLC software's, Detailing, Documentation, panel Testing, Commissioning of various plants and control projects.
Work with following automation projects Software's GE Fanuc, Siemens, Allen Bradley, Abb Ltd.
Followings are automation projects with expert system
Delta Revamping with PLC - Alkyl Amines Chemicals Pvt. Ltd.
Furnace Automation - Samrat Furnaces Pvt. Ltd.
Blue Star Pvt. Ltd.- Air Handling System
Vinati Organics Limited-Pilot Plant Automation
PLC Training Panel - Rashtriya Chemicals & Fertilizers Ltd.
HMI Training Panel - Dolphin Offshore Enterprises (India) Limited

Production Supervisor (Trainee)
July 2007 - Aug 2008
Protolab Electro Technologies Pvt. Ltd, Mahape Navi Mumbai
Working on Darren Testing kit Software
Testing various type of Membrane keypads on darren software

Profile Summary
A dynamic individual with 9 years of experience in Resource Optimization, Documentation, Material Management, MIS Reporting, Training & Development and Team Management.
Skilled in handling CAD, quality management, production planning, Wise track, Darren, CRN, HP CSN software and facility management.
Hands-on experience in the field of manufacturing membrane and in creating keypads for Electronic industries, also in IT, UPS and batteries, inverter, Vending Machine service industry
Abilities in preparing daily report of engineering operations analysis and also including daily power, water consumption and daily work status.