• Gender: Female
• Age: 25
• Designation: Software Support Executive
• Highest Education Level: Graduate - Degree
• Preferred Country: India
• Notice Period: 30  Days
• Preferred Location: India
• Work Experience: 6.2 Year(s)

Education

M.Sc.- Mumbai University, Mumbai - 2018
B.Sc. - Mumbai University, Mumbai - 2015
H.S.C.- Maharashtra State Board - 2012

Skill Sets

Operating Systems: Windows XP, Windows 7, Windows 8
Databases: SQL Server
Technologies: Adobe Experience Manager (AEM), Blackboard, Jira

Work Experience

Software Support Executive
From :- May 2019 Present
Company Profile :- Maritime Industry For Training In Digital Maritime Studies.

Job Profile :-
Provided Client Support Via Email, Resolving Customer Issues Effectively.
Logged And Tracked Customer Issues To Ensure Proper Follow-up And Resolution.
Utilized Remote Access Tools To Resolve Client Issues.
Prepared Accurate And Timely Reports On Software Functionality And Issues.
Followed Up With Clients To Ensure Smooth Operation And The Proper Functioning Of The Software.
Junior Associate (Quality & Testing)

Manager (Aem)
From :- Jan 2019 To March 2019
Company Profile :- Is A Boutique Outsourcing Company

Job Profile :-
Migrated Content In Adobe Experience Manager (Aem) According To Blackboard Standards.
Set Banner Images For Pages In The Website.
Checked The Functionality Of Links Within The Website.
Identified And Troubleshot Content-related Issues.
Worked With Adobe Experience Manager (Aem), Blackboard, And Jira For Issue Tracking.

Future Goals

Seeking a position in the information technology field that offers educational growth and allows me to utilize my skills and abilities while being resourceful, innovative, and flexible.