• Gender: Male
• Age: 53
• Designation: Supervisor
• Highest Education Level: Post Graduate Diploma
• Current Gross Salary: USD  1 /Annum
• Expected Gross Salary: USD  1 /Annum
• Preferred Country: UAE
• Work Experience: 20.2 Year(s)

Education

Auto Electrical Engineer from Military Certificate in 1996

Army Special Force from Military College, Graduate in 1994

Diploma Business Management (BM) in 1993

Secondary Education from Kenya Certificate in 1990 with Grade B

Skill Sets

Sales & Marketing Logistic and Supplies Front / Back Office Functions & Operations and General Administration

Work Experience

Sales Executive / Logistic Supervisor
2007 to Sept 2014
Company Profile: Cargo Transport, Refrigerated Trucks, Cold Stores
Job Profile:
Prepared and shipped merchandise for customer shipments.
Received and unloaded incoming freight.
Updated and maintained physical and perpetual inventory.
Utilized inventory management systems.
Analyzed data to monitor performance and planned improvements.
Reviewed logistical problems and recommended solutions.
Possessed a commitment to quality and continuous enhancements.
Identified equipment and supplies from internal and external sources to complete orders.
Coordinated equipment servicing and repairs in the shop and field.
Performed monthly inventory cycle counts and annual physical inventory.
Responded to incoming customer calls to address equipment, service and contract issues.
Provided timely review of service related paperwork to determination eligibility for billing when required

Manager Logistic / Sales and Marketing
Feb 2005 to Aug 2007
Company Profile: East Africa's largest alcohol beverage company. We produce and supply outstanding brands of beer, lager, spirits and adult non-alcoholic drinks.
Job Profile:
Act as main point of customer contact
Manage liaison with suppliers and origin stations
Provide shipment information to customers
Liaison with different departments within the company to facilitate shipments
Assist in tracking shipments and providing alternative information
Provide transportation information and manage billing information
Manage quality control by ensuring that all shipped orders are in working condition

Customer Services
Nov 2003 to Jun 2005
Company Name: Silver Springs Hotel
Job Profile:
Welcoming arriving guests, as they check-in the hotel, and also walk in guests.
Handling guests problems and ensure that the best solutions are given out.
Manning the switchboard.
Handling enquiries and providing the right company information, including selling of other services offered in the organization.
Handling overall Office Administration functions entailing communication instruments, procurement of office stationery and general and confidential company enquiries.
Preparing and maintaining relevant documents such as letters, notices and reports.
Managing internet, email, courier and fax related operations

Sales Executive / Loan Officer
September 2003
Company Name: National Bank of Kenya
Job Profile:
Managed all aspects of location and cultivation of new deposits and loans.
Played a key role in generating over $100,000 per month in loan/investment referrals.
Served as a key member on the sales team.
Exhibited exceptional level of customer service on a daily basis

Tasks and Responsibilities
Dealing directly with customers either by telephone, electronically or face to face
Respond promptly to customer inquiries, Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Perform customer verifications
Set up new customer accounts
Process orders, forms, applications and requests
Organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage administration and customers accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints and record details of actions taken
Prepare and distribute customer activity reports
Maintain customer databases
Communicate and coordinate with internal departments
Follow up on customer interactions and provide feedback on the efficiency of the customer service process

Future Goals

To successfully and effectively contribute to the growth of a company/ organization through professionalism objectives and creativity, while ensuring customer satisfaction support the growth and profitability of customer service industry in line with the expanding my horizons by putting to use every skill I have to better the organization and myself to leverage the organizations competitiveness.
Ready to learn and expand in different new fields with flexibility.