• Gender: Female
• Age: 35
• Designation: Tour Assistant in Operations Department
• Highest Education Level: Graduate - Degree
• Preferred Country: India
• Notice Period: 30  Days
• Preferred Location: Mumbai
• Work Experience: 13.9 Year(s)

Education

T.Y.Bcom

Skill Sets

TECHNICAL SKILLS :
Certified Live well Avation Academy Course.
Certificate in Travel & Tourism Diploma.
Proficiency in MSCIT (Maharashtra State Certificate In Information Technology)
Ms-Word, Ms-Excel, MS-Powerpoint, MS-Access Internet.

Work Experience

Tour Assistant in Operations Department.
From 02nd December 2013 to Till date.
Company profile - leading destination management company operating tours from all over the World

Job profile -
Walk in / Individual FIT /corporate/ bookings.
Checking Online flight schedule / Fares thereafter Coordinate with the Airline Dept.
Costing & Invoicing, preparing a customized itinerary for FIT and GIT.
Manuallaya resort information and bookings and guiding the client
Hotel assistance during check in and check out and on Sightseeing.
Coordinating with the Tour Guide’s and Transporter’s to ensure the Operations runs smoothly.
Handling documentation of foreign exchange, outstation visas
Coordinating sales person and negotiating rates

JR .Executive in Operations-I (World)
From 12th March 2013 to 30th November 2013
Company profile - Indian based company which carries on the business as general travel passenger, tourist and transport agents.

Job profile -
Daily monitoring. - Roomlist, Status of the tour etc.
Correct system updation.
Co-ordination with supplier’s w.r.t.Star cruises, GIT's & few world tours
Co-ordination with Tour Managers before, on & after tour
Information to supplier regards to any changes in tour.
To ensure all the services are confirmed.
Co-ordination with seniors in case of any problem (in office & on tour)
Interdepartmental co-ordination (Air,VISA,Operations 2,Sales etc)
Sending & receiving correct blocking & service confirmation from suppliers.
Timely actions during on tour emergencies

Worked with RHS HOLIDAYS .
Designation : Tour Executive
Department : Andheri (Manali Resorts Head Office)
From 02nd February 2010 to 09th March 2013
JOB RESPONSIBILITIES :
Tour Coordinator Domestic & International Packages.
Manali Resorts Booking
Preparing Bills/Receipts/Credit notes including Domestic & International Tickets.
Costing & Invoicing, preparing a customized itinerary for FIT and GIT

Worked with AIR INDIA As a Customer Service Agent(C.S.A) at Chhatrapati Shivaji
International Airport Andheri Terminal B in Departure Section. From past 2 Years.
Worked with MALAYSIAN AIRLINE As a Customer Service Agent(C.S.A) at Chhatrapati Shivaji
International Airport Andheri Terminal C in Departure Section.
JOB RESPONSIBILITIES :
Departure & Arrival Meet & Assist
Taking care of the passengers from the time of arrival till the time of their departure.
To Escort the First Class & Business Class Passengers
Foreign Licensing
Special Handling & Unaccompanied minors Handling
Attend Inbound call of Flight Departure & Arrival Enquiry
Supervising the Baggage check and boarding process at departure and arrivals.
Providing Quality Service to passengers at the Terminal as well as on board.
Situation Handling in case of cancellation of voyage or any other situations related to the
passengers.
Handling corporate bookings, Bulk bookings, and Group booking .
Responding to customer’s queries, suggestions, Complaints solving customer grievances
verbally and through mail.
Maintaining the customer’s database.